Purchase / Refund Policy Purchase / Refund Policy

Spec Selection:
.        There are three specs for Podstring: 6mm, 8mm, and 11mm.  Corresponding spec for your earbuds has been set in our system.  Customers can just click the brand name of your earbuds and then choose colors and numbers accordingly.  Finally, customers can choose their preferred payment method and check out.  If you have any question or concern, please contact us via email: robert.chang@goodnewstech.com.  Thank you.

Returns and Refund Policy (for overseas purchasers only):
.        Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt.  If you need further support for your return, you can speak to our customer service team.
.        It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
.        Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.

Delivery:
.        Our overseas delivery service goes to SF-express.
.        Your order will be cancelled if you fail to process the payment within 30 days of your purchase.

 
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